Refund and Returns Policy
At Dhvip.shop , we strive to provide you with quality products and exceptional customer service. However, we understand that there may be instances where you need to return a purchase. Our Refund and Returns Policy is designed to make the process as straightforward as possible.
Eligibility for Returns
You are eligible for a return if you meet the following criteria:
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us within [number] days of receiving the product.
- Incorrect Item Received: In the event that you receive the wrong product, notify us immediately for prompt resolution.
- Change of Mind: Unfortunately, we do not accept returns for a change of mind or if you no longer want the product.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to us at support@dhvip.shop , providing your order number and details of the issue.
- Return Authorization: Once we review your request, we will provide you with a return authorization and instructions on how to proceed.
- Packaging: Please ensure the product is securely packed in its original packaging.
- Shipping: Ship the product back to us using a reliable shipping service. We recommend using a trackable method.
Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. The refund will be processed to your original payment method.
Exceptions
Please note that certain items are not eligible for return, including:
- Gift Cards: Gift cards are non-refundable.
- Downloadable Software: Software products that are downloadable are non-returnable.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at support@dhvip.shop . We are here to assist you and ensure your satisfaction with dhvip.shop .